Privacy Policy

1. Introduction

Virtual Assistant Labs, Inc. ("VAL," "we," "our," or "us") is dedicated to protecting the privacy of individuals who interact with our services. This Privacy Policy ("Policy") outlines our practices regarding the collection, use, disclosure, processing, and safeguarding of your Personal Data (as defined below) when you utilize our AI-powered benefits administration services (the "Services"). We are committed to transparency and want you to understand how we handle your information.

2. Information We Collect

We collect Personal Data that you provide directly to us when you use our Services. This information may include, but is not limited to, the following categories of data:

• Identity Data: This includes your first and last name.
• Contact Data: This includes your email address and phone number.
• Communication Preferences: Information regarding your choices for receiving communications from us.
• Interaction Data: Records of your interactions and dialogues with our AI assistant, which may include transcripts of conversations, inquiries, and responses.

3. How We Use Your Information

We process your Personal Data for the following specified and legitimate purposes:

• Identity Verification: To verify your identity and authenticate your access to the Services through One-Time Passwords (OTPs).
• Service Provision: To facilitate and manage demo calls and provide demonstrations of our AI assistant and its functionalities.
• Service Improvement and User Experience Enhancement: To analyze interaction history, user feedback, and usage patterns to improve the functionality, effectiveness, and user-friendliness of our Services, including training and refining our AI models.
• Communication and Support: To respond to your inquiries, provide customer support, and communicate with you regarding the Services, including updates, service announcements, and administrative messages.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
• Research and Development: To conduct research and development activities for improving existing services and creating new features and offerings, ensuring anonymization or pseudonymization where appropriate.

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations
• Law enforcement when required by law
• Business partners with your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no Internet transmission is completely secure.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Withdraw consent at any time

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data privacy practices, legal requirements, or service offerings. We will post the revised Policy on our website and update the "Effective Date" and "Last Updated" date at the top of this Policy. For significant changes, we may also provide you with additional notice, such as via email or prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about our data privacy practices. Your continued use of the Services after the posting of changes constitutes your acceptance of such changes.

13. Governing Law and Dispute Resolution

This Privacy Policy and all matters arising out of or relating to it shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles. Any dispute arising out of or in connection with this Privacy Policy shall be resolved exclusively in the state or federal courts located in Delaware, and you hereby consent to the personal jurisdiction of such courts.